Policies | AECC Clinical & Rehabilitation Services
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At AECC University College Clinical & Rehabilitation Services, we are committed to providing a safe and secure environment for all our patients. We understand the importance of your well-being and have implemented stringent safety measures to protect you during your visit. Rest assured that your health and safety are our top priorities.

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Your Health and Safety are Our Top Priorities

We are dedicated to providing exceptional care in a safe and comfortable environment. In order to ensure a smooth and efficient experience for all our patients, we have established certain policies that you can find below.

Please find below our latest policies relating to AECC University College Clinical & Rehabilitation Services.

Our Policies

Appointment Cancellation Policy

We understand that plans can change. If you need to reschedule or cancel your appointment, we kindly request a minimum of 24 hours’ notice. This allows us to accommodate other patients.

Please note that if appointments are cancelled within 24 hours, or if you do not attend an appointment, care may be suspended pending discussion with relevant Clinical Lead/Clinic Operations Manager/Clinician.

AECC C&RS DNA-Cancellation Policy

Accessing Your Personal Data

Under data protection legislation an individual has the right (subject to certain exemptions) to access the information that an organisation holds about them. Accessing personal data in this way is known as making a subject access request. If you would like to access your personal data please refer to our policy linked below.

Subject Access Request Policy and Procedure

Data Protection Policy

AECC University College is committed to data protection by default and by design and supports the data protection rights of all those with whom it works, including, but not limited to its staff, students, visitors, alumni and research participants.

AECC University College acknowledges that handling personal data properly and in compliance with data protection legislation enhances trust, is the right thing to do and protects AECC University College’s relationship with all its stakeholders.

Please refer to our Data Protection Policy linked below

Data Protection Policy

Patient Privacy Notice

AECC UC has a responsibility to create an environment in which human rights are respected. One of these human rights is an individual right to privacy and dignified care and support.

This policy will support AECC UC care & support staff in ensuring that the privacy and dignity needs of our service users are always considered and ensured in the delivery of care and support services Definitions and Scope.

Please refer to our Privacy Policy for more information

Privacy and Dignity Policy – CS – May 23

Complaints Policy

Patient Complaints and Concerns Policy and Procedure

Clinic Complaints Policy – CS – March 23

Clinical Safeguarding Policy

AECC University College is committed to ensuring the welfare and safeguarding of children
and adults at risk within all the activities it undertakes. Please refer to our policy in full linked below

Safeguarding Policy for Children and Adult Patients (Clinical and Rehabilitation Services)

CCTV Privacy Notice

This Privacy Notice provides you with details of how and why we use your data for CCTV purposes. This Privacy Notice will be kept under review and updated accordingly.

CCTV Privacy Notice

Zero Tolerance

We are dedicated to fostering a safe and inclusive workplace for our staff and students. Our zero-tolerance policy means that any form of violence, abuse, or harassment is strictly prohibited. This includes physical or verbal abuse, threats, or online harassment. We take these matters seriously, and legal action will be pursued if necessary. Together, we can maintain a respectful and supportive environment.

Zero Tolerance Policy – CS – May 23

Your Health and Safety are Our Top Priorities

Thank you for taking the time to familiarise yourself with our clinic policies. Should you have any questions or need further information, please do not hesitate to contact our clinic directly. We look forward to serving you and providing the highest standard of care for your health needs.

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